Here is an interesting account about Air France
Read Colin Daniels account on the service of Air France...or let's say, the LACK OF!...and read his letter of complaint to Air France by Colin...vive la blogosphere!
...oh, and another cool story I found. Read this post from The Register how Air France took over and got rid of the domain name www.airfrancesucks.com. I dedicate and have linked this domain to Colins post...




There
I find it fascinating that people are using blogs as a platform for sharing their experiences with companies.